FAQs

Mobiplan is a smartphone financing and device management platform that partners with MFIs, SACCOs, distributors, and enterprises to provide affordable smartphones and digital tools to underserved communities.

You get a smartphone upfront and repay through flexible weekly or monthly installments. Payments are made through your MFI/Sacco or assigned repayment channel.

Mobiplan uses device-locking software that temporarily locks the phone if payments fall behind. Once a payment is made, the device automatically unlocks. This helps keep financing secure and manageable.

Yes. Once your final installment is paid, the phone is fully released and permanently yours.

Requirements depend on the partner institution, but typically include:

• National ID

• Active phone number

• Membership details (for SACCO/MFI customers)

• Recent repayment history 

Yes. You can request through your SACCO/MFI, our distribution partners, or using the “Order Your Smartphone” page on our platform.

Your phone may temporarily lock. You can unlock it instantly by completing the due payment. If you face challenges, our customer support team is ready to assist.

Notify Mobiplan immediately. The device can be remotely locked and traced to prevent misuse. Replacement terms depend on the partner’s policy.

Yes. All devices come with a standard manufacturer warranty. You also receive after-sales support during the repayment period.

Repayment options vary depending on the selected financing partner — usually between 3 to 12 months.

Yes. We provide continuous device support, digital literacy resources, and upgrade options for eligible customers.

Yes. Mobiplan supports digitized group services, enabling chamas and cooperatives to apply collectively and manage repayments digitally.

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You can reach Mobiplan via:

• In-app support

• WhatsApp support line

• Partner institution’s helpdesk

• Email/phone (as provided on your contract)