Privacy Policy

Privacy Policy for Mobiplan

Last Updated: Oct 13, 2025

mobiplan (“we,” “us,” or “our”) operates the website https://mobiplan.co.ke/(the “Website”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Website, make a purchase, or interact with our services, including sales, repairs, corporate sales, and our “Lipa Polepole” payment plan.

1. Information We Collect

We collect information about you in various ways when you use our Website or services. The types of information we may collect include:

1.1 Personal Information

Personal information is data that can be used to identify you, such as:

• Contact Information: Name, email address, phone number, and physical address provided when you place an order, contact us, or sign up for newsletters.
• Payment Information: Credit/debit card details, mobile payment information, or other payment details when you make a purchase or enroll in our “Lipa Polepole” payment plan.
• Account Information: If you create an account on our Website, we collect your username, password, and any other information you provide in your account profile.
• Repair Information: Details about your device, including model, serial number, and repair history, when you request repair services.
• Corporate Sales Information: Business name, tax identification number, and other relevant details for corporate purchases.

1.2 Non-Personal Information

We also collect non-personal information that does not directly identify you, such as:

• Browsing Data: IP address, browser type, operating system, referring URLs, and pages visited on our Website.
• Usage Data: Information about how you interact with our Website, such as products viewed, search queries, and time spent on pages.
• Device Information: Information about the device you use to access our Website, including device type and unique identifiers.

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Payment Processors: Information related to your transactions processed through third-party payment gateways.
• Analytics Providers: Aggregated data about Website usage from services like Google Analytics.
• Social Media Platforms: Information you share with us through social media interactions or when you log in using social media credentials.

2. How We Collect Information

We collect information through the following methods:

• Directly from You: When you submit forms, place orders, contact us via email (info@newenergyke.co.ke), or call our sales (+254759095561), corporate sales (+254759095561), or Lipa Polepole (+254759095561) lines.
• Automatically: Through cookies, web beacons, and other tracking technologies when you visit our Website.
• From Third Parties: As described in Section 1.3 above.

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping, payment processing, and order confirmation.
• Customer Service: To respond to your inquiries, provide support, and manage repair requests.
• Marketing: To send you promotional emails, newsletters, or SMS about our products, services, or special offers (you can opt out at any time).
• Lipa Polepole Program: To assess eligibility, manage payments, and communicate about our installment payment plan.
• Website Improvement: To analyze Website usage and improve our services, content, and user experience.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes, including tax and consumer protection requirements in Kenya.
• Fraud Prevention: To detect and prevent fraudulent transactions or unauthorized access to your account.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our Website, processing payments, delivering orders, or providing repair services (e.g., logistics companies, payment gateways, or IT service providers).
• Legal Obligations: When required by law, court order, or government authority, such as to comply with tax reporting or anti-money laundering regulations in Kenya.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: When you explicitly agree to share your information, such as for marketing partnerships.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website. Cookies are small text files stored on your device that help us:

• Remember your preferences and login details.
• Track Website usage and performance.
• Deliver personalized content and advertisements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Website.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

• Secure Sockets Layer (SSL) encryption for data transmission.
• Regular security audits and updates to our systems.
• Restricted access to personal information by authorized personnel only.

Despite these measures, no online platform can guarantee absolute security. Please protect your account credentials and contact us immediately if you suspect unauthorized activity.

7. Your Rights and Choices

You have the following rights regarding your personal information, subject to applicable laws in Kenya:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications by clicking the “unsubscribe” link in emails or contacting us at info@newenergyke.co.ke
• Data Portability: Request a copy of your personal information in a structured, commonly used format.

To exercise these rights, please contact us at info@newenergyke.co.keor call +254759095561. We will respond to your request within the timeframes required by Kenyan data protection laws.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• To complete transactions and provide services.
• To comply with legal obligations, such as tax and accounting requirements (typically 7 years).
• To resolve disputes or enforce our agreements.

After the retention period, we securely delete or anonymize your information.

9. International Data Transfers

Your information may be processed in countries outside Kenya, such as by our cloud service providers or payment processors. We ensure that any international transfers comply with Kenyan data protection laws and that appropriate safeguards, such as standard contractual clauses, are in place.

10. Third-Party Links

Our Website may contain links to third-party websites, such as payment gateways or social media platforms. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing personal information.

11. Children’s Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website and updating the “Last Updated” date at the top of this page. Please review this policy periodically.